Our Team

The People Behind
the Performance

Every member of our team brings real-world contact centrecontact center experience. We've been agents, team leaders, operations managers, and directors, so when we advise, it comes from a place of understanding.

Meet the Team

Our People

This team updates dynamically from our internal platform, as our team grows, you'll see them here.

Alex McConville

Alex McConville

Co-Founder
Andy Langfield

Andy Langfield

Co-Founder
BB

Brett Bailey

Senior Consultant
Brian Bernabe

Brian Bernabe

Consultant
Edwardson Lee

Edwardson Lee

Consultant
Gordon Munn

Gordon Munn

Senior Consultant
JR

Jasmin Reyes

Consultant
JC Rivera

JC Rivera

Consultant
KO

Kevin Ochinang

Consultant
MB

Marie Bontog

Consultant
Matt Riley

Matt Riley

Senior Operations Consultant
OM

Orlando Montenegro

Consultant
Renz Climaco

Renz Climaco

Consultant
RP

Ron Panganiban

Consultant
SA

Sam Armstrong

Exec Asst
Shaun West

Shaun West

Senior Consultant
Stuart Murthwaite

Stuart Murthwaite

Senior Consultant
Careers

Join the Team

We're always looking for talented contact centrecontact center professionals who share our passion for getting things right. If you've got real operational experience and want to make a real impact, we'd love to hear from you.

We offer a collaborative, remote-friendly environment where autonomy and results matter more than hours at a desk. Our team spans the UK and US, and we're growing.

Get in Touch About Opportunities

What We Look For

Real experience

You've worked in contact centrescontact centers, not just read about them

Curiosity

You ask questions, dig deeper, and never stop learning

Ownership

You take responsibility for outcomes, not just deliverables

Collaboration

You work well with clients and colleagues alike

Put our consultants to the test

Take the free Five9 health check and get findings prepared by the people on this page.

Get Your Free Health Check

Want to Work With Us?

Whether you're a potential client or a potential team member, we'd love to start a conversation.

Get in Touch