Five9 Implementation
VCC builds, audits and migrations from a Five9 Certified Implementation Partner. Whether you're starting fresh, fixing years of configuration debt, or moving onto Five9 from another platform, we get it right.
AL Performance is a Five9 Global Partner and Certified Implementation Partner. That certification means Five9 itself has vetted our ability to deliver its platform, and it means your build is done by people who configure, run and troubleshoot Five9 every single day, not occasionally between other platforms.
We work alongside Five9's own teams, never against them. Where Five9 Professional Services delivers the platform, we bring the operator's layer: the dial strategy, campaign structure, reporting and day-two disciplines that decide whether a technically correct build actually performs.
The difference shows up later, too. An implementation is easy to demo and hard to live with; ours are built for the people who will run them, documented as we go, and handed over without a black box in sight.
As a Five9 Certified Implementation Partner, we don't just know the platform, we master it. Every configuration is built to production standard.
A new Five9 domain is a blank sheet, and most performance problems we're later paid to fix were baked in on day one. We build your VCC from the ground up around how your operation actually works: the campaigns, the call flows, the skills, the data, the reporting.
The real test of an implementation is week six, not go-live day. We build with the run phase in mind, and if you want us to stay on, our Lite, Core and Managed packages pick up exactly where the build leaves off.
Want a quick read before committing to a full audit? Our free Five9 Health Check is a 12-question self-assessment covering campaign structure, diallerdialer modes, lead management, disposition rules and reporting. It takes about three minutes, ask us about it.
Most Five9 domains we open have been configured by three different people over five years, none of whom wrote anything down. A full VCC audit maps what you actually have: campaign structure, diallingdialing modes, lead management, dispositions, IVRs, skills and reporting, and turns it into a prioritisedprioritized fix list.
Sometimes the answer is a rebuild. More often it's a set of targeted fixes to configuration debt that's been quietly taxing performance for years. Either way, you get a clear-eyed view of the gap between what your Five9 does and what it could do, backed by data, not opinion.
Moving your contact centrecontact center onto Five9 is a chance to leave old compromises behind, if the migration is treated as a redesign rather than a copy-paste. We map your existing campaigns, call flows, data and integrations, rebuild them properly in Five9, and manage cutover so the phones never stop.
Because we're operators, we plan migrations around your trading calendar, your agents' learning curve, and the reports your leadership team can't live without, not just the technical checklist.
Migration planning starts from one non-negotiable: your operation keeps taking and making calls throughout. Cutover is staged, rehearsed and reversible, and your agents are trained on Five9 before they ever take a live call on it.
A Certified Implementation Partner (CIP) is a partner Five9 has certified to deliver implementations of its platform. AL Performance is both a Five9 Global Partner and a Certified Implementation Partner, which means our builds are delivered to the standard Five9 itself certifies, by consultants who work in the platform every day.
We work alongside Five9, not instead of it. Five9 Professional Services delivers the platform; as a Certified Implementation Partner we add an operator's layer on top: the campaign strategy, dial plans, reporting and day-two running that turn a correctly installed platform into a high-performing operation. Many clients use both, and we are comfortable working in that partnership.
Most engagements kick off within 1-2 weeks of the initial conversation. The build itself depends on scope, a single-campaign outbound operation is a very different project to a multi-skill omnichannel environment with CRM integration, so we scope the timeline with you up front and hold ourselves to it rather than quoting a one-size-fits-all number.
Yes. Full VCC audits and healthchecks are one of our core services: we review campaign structure, dialling modes, lead management, disposition rules, IVRs and reporting, then give you a prioritised list of fixes. Often years of accumulated configuration debt can be cleaned up without a rebuild. We also offer a free 12-question Five9 Health Check self-assessment if you want a quick read first.
Yes. We plan and deliver migrations onto Five9: mapping your existing campaigns, call flows, data and integrations, rebuilding them properly in Five9 rather than copying old compromises across, and managing cutover so your operation keeps taking and making calls throughout.
A VCC build covers the full Five9 domain configuration: campaign implementation and waterfall strategies, complex IVR configurations with custom logic, agent skills, profiles and schedules, answer machine detection tuning, disposition rules and reporting. Everything is built to production standard and documented, so you are never dependent on the person who built it.
The free health check shows what to fix, and what to protect, before anything changes.
Tell us where you are and we'll give you an honest read on the right path, build, audit or migration. Not ready for a call? Ask us about our free Five9 Health Check, a 12-question self-assessment that scores your setup in about three minutes.
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