Salesforce, Microsoft Dynamics, Zendesk, HubSpot, Go High Level, or your own stack via custom API work. Integrations that work reliably, handle edge cases, and scale with your business.
When Five9 and your CRM don't talk properly, your operation pays for it every day: agents re-keying data between screens, leads exported and imported by hand, call outcomes that never make it back to the record, and reporting that no two systems agree on.
We connect Five9 to the rest of your tech stack with integrations built for the real world, ones that work reliably, handle edge cases and scale with your business, so data flows automatically and agents work from one screen.
And because integration work sits alongside our strategy and managed services, we build for the campaigns you'll actually run, not an abstract data diagram.
Something else? If it has an API, talk to us.
Salesforce is the integration we build most, and the one with the most ways to go wrong. We deliver custom Salesforce integrations across the API, LSP and connectors, with two-way data sync designed around your sales process: how leads arrive, how they're worked, and what has to land back on the record.
The right integration depends on how your teams actually work. We map your sales process before choosing the mix of connector, LSP and API work, so the build serves the operation rather than the other way round.
Whatever sits at the middle of your operation, the goal is the same: one screen for agents, automatic logging, and data that flows without anyone thinking about it.
Custom Microsoft Dynamics integrations connecting Five9 to your Dynamics environment: agent experience, call logging and data flow, built around how your operation actually uses Dynamics.
CRM integration for Zendesk, HubSpot and Go High Level, connecting tickets, contacts and pipelines to Five9 so service and sales conversations carry their context with them.
Workflow automation (WFA) and custom API development for everything the standard connectors don't cover: bespoke lead routing, data sync with in-house systems, and the automations that remove manual steps from your operation.
WhatsApp, SMS, chat and email routed through the same platform, reporting and team as your voice traffic, so every conversation lands in one place instead of five disconnected tools.
Yes, and it is the integration we build most. We deliver custom Salesforce integrations across the API, LSP and connectors, with two-way data sync, so agents work from one screen, calls are logged automatically, and lead lists flow from Salesforce into Five9 campaigns without manual exports.
It depends on how your teams work: typical builds include the embedded agent experience in Salesforce, screen pops on inbound calls, automatic call and disposition logging, and list sync so campaign data moves both ways. We design the integration around your sales process first, then choose the right mix of connector, LSP and API work to deliver it.
Yes. We build custom Microsoft Dynamics integrations connecting Five9 to your Dynamics environment, covering the agent experience, call logging and data flow between the platforms, designed around how your operation actually uses Dynamics.
We integrate Five9 with Zendesk, HubSpot and Go High Level as standard, and where there is no off-the-shelf route we build custom API integrations. If your system has an API, we can usually connect Five9 to it, and we will tell you honestly up front if we can't.
Yes. We deliver omnichannel setup across WhatsApp, SMS, chat and email, so conversations route through the same platform, the same reporting and the same team as your voice traffic, instead of living in disconnected tools.
Yes. Integrations are built to work reliably, handle edge cases and scale with your business, and Salesforce and third-party integration support is included in our Managed package. An integration that silently stops syncing is worse than no integration, so ongoing support is part of the design, not an upsell.
Score your integrations and data flows in the free Five9 health check.
Tell us what Five9 needs to talk to and we'll map the cleanest route. Not ready for a call? Ask us about our free Five9 Health Check, a 12-question self-assessment that scores your setup in about three minutes.
Talk to Us