Written by a Five9 partner that tells you so in the first sentence. Where Convoso genuinely wins, where Five9 does, and how to test both against your own lists before anyone takes your money.
Should I choose Five9 or Convoso for outbound?
Shortlist Convoso if outbound lead generation is your entire business: it is outbound-first, US-focused, and built around answer rates and list velocity. Shortlist Five9 if outbound sits inside a bigger operation with blended inbound, enterprise CRM integrations, multi-geography compliance, and a deep admin market. Both price by quote, so trial each against your own lists before deciding. We say this as a Five9 partner.
AL Performance is a Five9 Certified Implementation Partner. We design, build and tune Five9 outbound floors for a living, which means we profit when you choose Five9 and we do not profit when you choose Convoso. Weight everything below accordingly.
Here is the deal we will keep for the rest of this page: every product claim is either publicly verifiable, with the source named in line, or it is clearly labeled as our operating experience. We run outbound dialing daily on client floors, so we have opinions, but opinions get flagged as opinions. Where the evidence is thin, we will say so.
One more thing before the comparison starts. Convoso is a serious product. If it were not, this article would be pointless, because nobody writes honest comparisons against weak competitors.
An outbound-first company that has spent twenty years on one problem.
Convoso has been building outbound dialing software since 2006, when brothers Nima and Bobby Hakimi founded the Los Angeles business that became Convoso, a history its own company page wears proudly. Two decades spent on a single problem shows. The product is aimed squarely at lead generation floors: insurance, home services, solar, real estate, and the BPOs that dial high-velocity consumer lists for all of the above.
That focus produces features that speak the language of an outbound operations manager. Convoso's public materials lead with three things:
Those are vendor numbers from vendor pages, not audited results, and the headline claim of contact rate improvements of up to 300 percent is a marketing ceiling, not a typical outcome. But the direction of the roadmap tells you something the numbers cannot: Convoso builds for people whose entire business is getting a stranger to answer a phone. Speed to lead, list recycling logic, per-list pacing control. That is the feature set lead-gen floors ask for, because it is the feature set lead-gen floors keep buying.
Convoso also publishes its own comparison against Five9, claiming roughly two-week go-lives and quoting customers who report large connect gains after switching. We would treat vendor comparison pages as advocacy, and yes, that standard applies to the page you are reading now.
Before you price a migration, find out what your current build is leaving on the table. Our free 17-question Five9 Health Check scores your outbound setup and tells you whether the problem is the platform or the tuning.
Breadth, blending, and the boring advantages that decide year three.
Five9 is a different shape of company. It trades on NASDAQ, reported record full-year 2025 revenue of 1.1 billion dollars, and sells a full contact center platform of which outbound dialing is one part. Whether that breadth is a strength or a distraction depends entirely on what you are buying.
Blended voice is the clearest advantage. Five9 agents move between inbound queues and outbound campaigns as traffic shifts, which matters if your outbound generates callbacks or you run service and sales on the same floor. Convoso offers inbound routing, but its center of gravity is outbound; blending is core product for Five9, an accessory for Convoso.
Integration breadth is the second. Five9 ships pre-built integrations with Salesforce, ServiceNow, Microsoft, Oracle and Zendesk, plus API toolkits for homegrown systems, per its CRM integration page. Convoso connects to the common sales CRMs too, so the question is rarely whether a connector exists but how deep it goes. In enterprise stack territory, ServiceNow and Oracle in particular, Five9 markets connectors Convoso simply does not.
Compliance tooling is the third. Five9's outbound product includes a Manual Touch Mode for consent-uncertain records, DNC list management, time-zone dialing rules, STIR/SHAKEN call signing under the Certified Caller name, and number reputation monitoring. Convoso has compliance features as well; the difference is that Five9 has spent years selling into regulated enterprises, collections, healthcare and finance among them, and the tooling reflects the audits those buyers run.
The last advantage is people. Five9 maintains a certified partner network, ourselves included, and a large pool of administrators who already know the platform. When your dialer admin resigns, and eventually one will, the replacement market matters. That is a genuine, boring, decisive advantage that never appears on a feature grid.
Nobody in this market publishes complete pricing, so here is what is actually public. At the time of writing, Five9's pricing page lists two entry bundles: Digital at 119 dollars and Core at 159 dollars, both per concurrent seat per month, both carrying a stated 50-seat minimum, with usage charges on top. The three higher tiers, which is where most outbound buyers land once workforce management and advanced AI enter the conversation, are quote-only. Convoso publishes no list prices at all.
So in practice both platforms are quote-based, and any blog that hands you a definitive per-seat comparison table has invented at least half of it. What will actually move your total cost:
| Cost driver | What to ask both vendors |
|---|---|
| Telephony usage | Per-minute rates, bundled minutes, and how manual, abandoned and AMD-screened calls are billed. Outbound floors dial far more minutes than they connect. |
| Minimums and commitments | Seat minimums (Five9 states 50 on its published bundles), monthly minimum spend, and ramp allowances during onboarding. |
| Add-ons | AMD tiers, caller ID reputation monitoring, AI features and SMS are frequently priced separately on both platforms. |
| Implementation fees | One-off build, integration and training costs, and whether any of it is credited back at renewal. |
| Term and exit | Contract length, auto-renewal windows, early termination charges, and data export rights on the way out. |
Both vendors negotiate. List prices, where they exist at all, are the start of a conversation rather than the end of one. Get both to quote the identical scenario, same seat count, same expected dial volume, same add-ons, same term, then compare the two-year total instead of the per-seat headline. The honest answer on which is cheaper is that it depends on your usage profile, and anyone claiming otherwise has not seen your dial plan.
Most of them have nothing to do with the software.
Feature grids will not settle this decision. A short set of tests run against your own operation will, and several of them are about your organization rather than either vendor.
A predictive dialer's value lives in its pacing algorithm, and pacing on a vendor demo tells you nothing, because demo lists answer beautifully. Insist on a trial on your own lists, at your own calling hours, with your own agent count. Watch two numbers: connects per agent hour, and abandon rate, calculated correctly as abandoned calls divided by calls answered by a live person, never divided by dials. The US Telemarketing Sales Rule safe harbor caps that figure at 3 percent measured over a 30-day period, with a requirement to connect an answered call to an agent within two seconds of the person's completed greeting (16 CFR 310.4). A dialer that posts great connect numbers by riding the abandon limit is borrowing from your compliance budget. Our guide to TCPA abandonment rules for predictive dialing covers the mechanics.
US and UK outbound live under different regimes, and the two platforms are not equally invested in each. Recent US history shows how fast this ground moves: the FCC's one-to-one consent rule, which would have reshaped lead-gen consent, was vacated by the Eleventh Circuit on January 24, 2025, days before its effective date, and the FCC later removed the language from its rules. Consent litigation under the TCPA remains busy all the same, which is why consent capture and audit trails belong in your evaluation. For UK floors, Ofcom's persistent misuse regime sets the expectations; we cover it in our Ofcom dialler rules guide. Rules in this space shift and enforcement priorities move, so verify anything load-bearing against the current text and take advice from qualified counsel where the exposure is real. Convoso's compliance marketing is built around the TCPA and US state calling law; Five9 sells into both markets. If you run UK or mixed-geography outbound, ask each vendor to demonstrate their controls for your jurisdictions, not describe them.
Both vendors will say yes when you name your CRM. The useful question is what the integration writes back. Screen pops are table stakes; disposition sync, click-to-dial from inside the record, automatic activity logging and reporting joins are where an integration earns its keep or quietly creates a re-keying job for your agents. Ask for a reference customer on your exact CRM at your scale, and ask them what broke in the first quarter.
The dialer someone tunes daily beats the better dialer nobody touches. That has held on every floor we have audited. So answer the staffing question before the platform question: who will own pacing, list strategy and number health, and how replaceable is that person? Five9's partner network and larger installed base mean a deeper hiring pool. Convoso skills are scarcer, though the platform is built for operators who live in it all day. If you have no in-house admin and no budget for one, a managed service arrangement matters more than the platform choice.
Decide how you will leave before you sign. Exportability of call recordings and their retention format, ownership and portability of your DIDs, extraction of consent records and list history, and early termination language together set the price of changing your mind. Numbers with good reputations are an asset you want to carry with you; an exit that forces fresh DIDs restarts your caller ID reputation from zero. None of this is unique to either vendor. It is simply where quote-based contracts hide their sharpest edges.
The honest answer is that these two products overlap less than their marketing war suggests, and most buyers fit one profile clearly.
Outbound lead generation is the whole business. You dial high-volume consumer lists, live on speed-to-lead economics, run insurance, home services or similar verticals, operate mostly in the US, and want a vendor whose entire roadmap serves the answer-rate problem. Smaller, aggressive floors that tune daily get the most from it.
Outbound is one part of a bigger operation. You blend inbound and outbound, integrate with an enterprise CRM stack, operate in regulated industries or across geographies, want workforce management on the same platform, or need a wide market of admins and partners behind you. Larger floors and mixed operations sit here.
If you sit in the middle, say a 100-seat pure outbound US lead-gen floor on a Salesforce stack, run both trials on your own lists. That test costs two weeks and settles arguments no comparison article can.
Migrations between dialers fail in predictable places, and almost none of them are the telephony cutover.
Moving from Convoso to Five9, the pattern we see is a floor accustomed to very aggressive pacing discovering that a new platform's defaults are conservative. Go-live is the start of the tuning phase, not the finish line: budget deliberate pacing reviews across the first 30, 60 and 90 days, because real answer patterns on a new carrier footprint always differ from the old ones. Bring consent records and suppression lists across before the first dial, not after. Port your numbers where you can, since healthy DIDs carry hard-won reputation with them. Across our own portfolio, Five9 outbound floors we have rebuilt and retuned average a 40 percent improvement in connect rate; that is a portfolio aggregate rather than a promise, and most of the gain comes from tuning discipline, not the logo on the platform. Our Five9 migration guide and implementation service cover the sequencing in detail.
Moving from Five9 to Convoso is a real path too, usually taken by pure lead-gen floors chasing tighter pacing control, and honesty requires saying it can work. The same rules apply in reverse: export recordings and consent history while the contract still gives you standing, port your numbers, and expect a re-learning period on answering machine detection, since every platform trades false positives against false negatives differently. What you give up is the blended and enterprise integration layer; if nothing in your operation uses it, you will not miss it.
Either way, run old and new platforms in parallel on a slice of traffic before committing the full floor. Parallel running costs you some duplicated seats for a month. A hard cutover that goes wrong costs you your best lists going cold.
Nobody can tell you that from public information. Five9 publishes two entry bundles, Digital at 119 dollars and Core at 159 dollars per concurrent seat per month with a 50-seat minimum, and quotes everything above that. Convoso publishes no list prices. For outbound at volume, telephony usage, add-ons and contract terms move total cost more than the per-seat figure, so get both vendors to quote the identical scenario and compare the two-year total.
Convoso markets its answering machine detection at up to 97 percent accuracy and lets you tune it toward false positives or false negatives. Five9 includes answering machine detection in its outbound product. We know of no independent audit of either figure, and detection behavior varies with your carriers and your lists, so the only trustworthy test is running both against a sample of your own numbers and counting the misclassifications yourself.
Convoso offers inbound call routing, so modest volumes of callbacks are fine. Its center of gravity is outbound lead generation, though, and that is where its engineering effort visibly goes. If a meaningful share of your traffic is inbound customer service, or you need agents blending between queues and campaigns through the day, that workload is core to Five9's platform design and the fairer basis for the comparison.
The FCC adopted a rule requiring consumers to consent to individual sellers one at a time, which would have reshaped lead-generation calling. The Eleventh Circuit vacated it on January 24, 2025, days before its effective date, holding that the FCC exceeded its authority, and the FCC later removed the language from its rules. Consent litigation under the TCPA remains active, so keep consent capture records regardless, and confirm current status with counsel.
Abandoned calls divided by calls answered by a live person, never by total dials. The US Telemarketing Sales Rule safe harbor caps abandonment at 3 percent of calls answered by a person, measured over a 30-day period, and requires connecting an answered call to an agent within two seconds of the person's completed greeting. Dividing by dials makes any floor look compliant, which is exactly why regulators do not measure it that way.
From our implementation experience, a straightforward outbound migration runs a few weeks from contract to first dial, with scope, CRM integration depth and number porting the usual variables. The calendar item people underestimate is tuning: pacing on a new platform needs deliberate review across the first 30, 60 and 90 days, because answer patterns shift on a new carrier footprint. Plan for parallel running on a slice of traffic before full cutover.
Yes, with a caveat about effort. Five9 provides predictive, power, progressive and preview dialing, campaign and list management, answering machine detection and number reputation tooling. Out of the box it is tuned conservatively compared with outbound-first platforms, so results depend on whether someone owns pacing, list strategy and number health daily. Floors that treat go-live as the start of tuning get strong outbound results; floors that set and forget plateau.
Convoso's public compliance materials center on the US TCPA and state calling laws, and its marketing is aimed at US lead-gen floors. That does not make it unusable elsewhere, but a UK operation should ask direct questions about Ofcom persistent misuse expectations, UK number provision and data residency before shortlisting. Five9 maintains a UK and European presence. Whichever you evaluate, have the vendor demonstrate controls for your jurisdiction rather than describe them.
Tell us your list profile, geography and CRM, and we will tell you whether Five9 fits your outbound operation. If it does not, we will say so. A bad-fit implementation costs us more reputation than it earns.
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